Part replacement

A home owner from Vermont says:
The metal piece that fits into the pivot as well as the entire spring and pivot are broken.
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Casey from SWISCO responded:

Hi Sarah, 

This is a combination of hardware that we don't normally see. I'm going to have our senior experts take a look and see what the best replacement option might be. We'll reach out as soon as more information is available. Thank you!

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Paul from SWISCO responded:

It appears that your pivot shoe would be a match to our 15-202, as long as the dimensions are the same as what we show on our product page. The nylon coil spring housing is our 15-086. The coil springs will be our Series 180

You will also need to remove your old spring balance system and read the spring weight code on the old springs to choose the correct strength option. For your pivot bar, take a look at our 26-356. Thanks for posting!

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