Part replacement help

Home Owner from St. Louis

Jun 21, 2019 12:58 pm

Hello Swisco team, appreciate some help identifying my channel balance parts.

The data not in the pics - the metal casing is 28.75 inches long, 1/2 inch wide and has the writing 28 3 Caldwell GB on the side.

Hoping you can help me id the correct parts. Additionally, i have 1 broken part in a couple windows, wondering if its best practice to replace both to be safe. Advice welcome.

Thank you in advance for any help, more pics available if necessary.

Mark

5 user uploaded images

8 Replies

Bob from SWISCO

Jun 24, 2019 1:47 pm

Hi Mark. Could you confirm the length of the metal channel, not including the nylon attachments? It should be 29" long; at any rate, a balance ending in X-3/4" length would be really unusual. Many thanks.

Home Owner from St. Louis

Jun 24, 2019 5:25 pm

thanks for the reply. After remeasuring, i can confirm it is 29 inches long. thanks for pointing that out.

Bob from SWISCO

Jun 25, 2019 10:56 am

Thanks for getting back to me. In this case, see our S351-29 or S390-29. The only difference between these two balances is the 'depth' of the bottom nylon shoe, so compare both with your old hardware to see what matches best. You will need a stamp option of 2830.

Home Owner from St. Louis

Jun 26, 2019 11:11 pm

Thanks Bob. Had the 1-1/8 option so went with the s390 / 2830 part. I appreciate your feedback, thank you.

Bob from SWISCO

Jun 27, 2019 10:09 am

My pleasure! Please let me know if you need anything else. Many thanks for considering our business, we really do appreciate it.

Home Owner from St. Louis

Jul 3, 2019 12:00 pm

Progress...but....

So I installed my newly acquired Swisco balances and installed them by the book. Unfortunately, I can't get the window to drop all the way and lock - see pic. I took the balencers out and tried the window and still no luck, wont drop the extra half inch or so to allow the locks to catch.

No dirt, no obstructions from what I can see on the window frame or window itself. Do you have any ideas what might be the issue on this one? I would appreciate any help you might throw my way.

Thanks in advance.
Mark

1 user uploaded image

Paul from SWISCO

Jul 8, 2019 12:06 pm

Perhaps I can be of assistance. Did you check the interlock between the top and bottom sash for any obstruction or a bent metal lip that might prevent the sashes to mesh?