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A home owner from Oviedo, FL says:
Good morning Swisco!

I fixed the balances myself and installed them in the windows, but I realized that I need the top plastic pieces and felt too. I am attaching pictures to see if you can help me.
Thank you!
User submitted photos of window hardware.
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Tom from SWISCO responded:
I'm afraid we've been having trouble identifying this top sash guide. Can you give me its dimensions? That would be a huge help. We will also need measurements for your wool pile, as well, specifically its width and height.
A home owner from Oviedo says:
Tom, I bought 12 balances from your company like two weeks ago, (12) S390-31 : 31" Series 390 Channel Balance. Maybe with this information you can help me figure out which hash guide do I need.

Maybe with the pictures and the balance dimensions you can help get the right wool pile as well.

Thank you!
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Tom from SWISCO responded:
I'm afraid knowing the balance does not tell us what top sash guide is used. The S390-31 is compatible with many, many different top sash guides. In order to find the best match, we'll need the dimensions of yours. In the meantime, you can see our entire selection here.

The same goes for the wool pile; there's no correlation between the balance used and the type of wool pile used in the same window. In order to find a match, we'll need measurements. You can see our selection of wool pile here.
A home owner from Oviedo says:
The dimensions for the top hash are 5/8" x 1-3/4"
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Tom from SWISCO responded:
Thank you! We think we may have found something that may work. Please give us a bit of time to have it made up for you, and I'll let you know when it becomes available in our catalog.
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Tom from SWISCO responded:
Okay, please see our new 18-197. I think this could work for you!
18-115 : 5/8
5/8" Top Sash Guide
18-115
$1.86
VIEW >
18-197 : Sash Guide
Sash Guide
18-197
$2.04
VIEW >
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How to Replace a Top Sash Guide [1080p]
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