Parts do not match
Handy Person from Irvine, CA
Dec 29, 2020 8:28 am
Hello
I received my order but unfortunately it doesn't match with the windows .
Please look at the attached pictures and let me know how can I have it. Two of the pictures are the Hardware that you send it to me that I put near the window to show how are different.
Thanks a lot
Thank you
I received my order but unfortunately it doesn't match with the windows .
Please look at the attached pictures and let me know how can I have it. Two of the pictures are the Hardware that you send it to me that I put near the window to show how are different.
Thanks a lot
Thank you
5 user uploaded images
4 Replies
Tom from SWISCO
Dec 30, 2020 11:02 am
It looks like you bought both a lock and an operator cover for a casement window. I can see the parts you purchased easily enough, but I can't see the parts you had originally. In order to help, I need you to remove the original parts from the window and show me clear pictures of them separately and without obstruction. That will allow us to determine if we have anything that matches.
Handy Person from Irvine, CA
Jan 19, 2021 1:29 pm
Here are the requested pictures
5 user uploaded images
Tom from SWISCO
Jan 20, 2021 9:27 am
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