It appears that the window is missing a black tab that keeps the window in place. Both balances appear to be broken as well as the plastic tabs that hold the balances in place. Any help would be greatly appreciated.
Bryan
Parts for a Series 4000 DH-R30 / DH-C30 MST:4878 window
Quick Learner from Ocala, Florida
Oct 13, 2024 10:46 am
4 user uploaded images
2 Replies
Emily from SWISCO
Oct 16, 2024 10:22 am
Hi there Bryan.
Thanks for reaching out to us. We're happy to help with this. The black tabs are called top sash guides. For us to ID them, we will need to see one in undamaged condition and removed from the window. Angles of the front and side are ideal.
As for the balance, can you also remove that from the window? We'd like to see up close photos of the top and bottom fittings. Lastly, can you weigh the window sash and tell us the precise weight as well as confirm the metal channel length?
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