Parts to hold Spring Tension bar in place - Alenco Ply-Gem

Hello, thanks for writing in. It looks like you will need to replace the whole balance. Can you please show me clear images of the plastic shoes at either end of the metal channel? I would also like to see any stamps or imprints on the metal channel. This information will assist me in recommending a part. Thanks!

Thanks for getting back to me! It looks like we can help, but it will need to be a custom balance due to its unique design. In order to proceed with this, can you please show me the clip or hook at the end of the pulley cord? We appreciate your patience in this process. 

Great, thanks! My colleague Bob just sent you an email with a custom link enclosed to order (2) of these balances. If you need a different amount, or have any other questions, just let us know here in the discussion thread. Thanks a lot for reaching out!

Hello there. Unfortunately there is indeed a 5 to 6 week lead time on these balances, since we need to get the parts in stock so we can assemble and ship them out to you. The price is due to the fact these balances are both unique both in design and in their spring strength. Apologies for any inconvenience. 

The stamp of 3375 is meant for a pretty heavy window, so I think the spring support should be fine--if what on the original balance was correct. So long as that calibration is accurate, the fittings and hook shouldn't deteriorate quickly. If you're uncertain these were the correct balances, I'd check to see if they're the sames ones in an identical sized window in the house--let me know if they're different at all. Note that the average lifespan of a channel balance should be 10-15 years, assuming it's the right one for the window.