Patio door lock

Home Owner from Iowa

Dec 20, 2018 10:07 pm

When I try to lock the door and the hook touches the side of the re-sever the hook falls down. I bought a new one at Menards and the hook still falls down. Will your lock hook not drop down when you lock the door if it bumped.

4 Replies

Casey from SWISCO

Dec 21, 2018 9:27 am

I've never heard from any of our customers that they experienced a problem with the hook falling. Could you send us a picture of what you're using now and possibly showing the problem that you're having? Thank you!

Home Owner from Iowa

Dec 21, 2018 11:39 am

As you lock the lock the half way the hook fall back in the slot

2 user uploaded images

Tom from SWISCO

Dec 26, 2018 11:22 am

Well, I can tell you that this looks like our 82-226 lock. However I'm not 100% sure what the issue is. Your first post is a little unclear. I would try this: install the lock you got from Menards as normal. Then, remove your handle set from the door entirely. Try turning the lock manually using a flat head screwdriver. If the problem persists, then it's definitely the mortise lock that broke. It seems unlikely to me that Menards would sell you a defective lock with an identical problem to your old lock, but stranger things have happened.

However if the mortise lock works fine then there's a problem somewhere else. Let me know and we can cross that bridge when we get there.