Peachtree replacement balance

A home owner from New York says:
I need to replace the balance on my double hung (non-tilt, aluminum exterior, wood interior) window but I'm having trouble figuring out which balance to get. The original balance is 32 1/4" long and 9/16" wide. Stamped on it is "3672 LJ CALDWELL". I don't know the model of the window, but it is 21 years old. It's a 6 over 9 design approximately 64" high and 31" wide. Do you know what balance I should get and if they're still available? Thanks
A customer submitted photo of channel balance attachments.
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Tom from SWISCO responded:
Thanks for contacting us! It looks like this balance is lacking its pulley system and any attachments it may have had. Would you happen to still have any of those attachments? Perhaps a plastic shoe riveted onto the end of the channel, or another piece at the end of the string? If so, can we please see a picture of it? That would help us identify what the Series might be.

Could you also let me know what the weight of your window sash is?
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Donna from SWISCO responded:
I just wanted to add that you may also want to look at our S745-32 Peachtree channel balance. Does this look like what your balance once may have been? See what you think!

If yes, choose stamp option 31.25-4, this will replace the 3672 stamp.
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