Pella 83-115 latch

A home owner from St. Charles, IL says:
I?m pretty sure I need the above latch, but I can?t get out the old broken one. Before I purchase a new one, do you have any suggestions on how to remove the old one which is in a couple of pieces.
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Dave Sr. from SWISCO responded:

I would start by watching out our video for replacing a Pella screen door handle. Let us know if it leaves you with any unanswered questions.

A home owner from St. Charles, IL says:
I watched that video several times before I began this discussion. I still can't get the broken latch out.
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Dave Sr. from SWISCO responded:

Ah, I see. I'm afraid that's the extent of it. There is not really any kind of secret trick; not with a Pella door, anyway. Pella hardware is pretty much only designed to work one way. I suppose the best method of removing the latch depends on exactly how it's broken. You may want to consider having a professional come out and look at the door personally.

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