Pella Casement Window Crank

Contractor from New Jersey
I have a customer with Pella casement windows and several of the cranks only spin when turned (the handles themselves are not stripped). They are the long handle type, not the T handle, if that makes a difference. I'm assuming the entire operating box needs replacement (vs. just a gear or cartridge). Are the operational arms fixed to the box (making them left/right specific)?

I've attached a photo of the mechanism.
A customer submitted photo of a window operator.
4 Replies
Paul
Paul from SWISCO
SWISCO
Expert
Thanks for posting! Have you seen our 39-175 Sash Crank Operator, and its opposite side, the 39-176? It looks very similar to your original hardware. Please compare their dimensions and see if you think it would work.
Contractor from New Jersey
So the only solution to the stripped mechanism is to replace the entire operator?
Paul
Paul from SWISCO
SWISCO
Expert
Unfortunately, yes. We do not sell any of the inner mechanisms for our operators separately.
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