Pella ProLine screen latch and handle is too narrow

A quick learner from La Grange, IL says:
I just received the Pella ProLine screen latch and handle and they aren't the right size. Vertically they are correct and fit in the hole, however horizontally there is a gap on each side. It needs to be like 1.2" wide to cover the gap.
User submitted photos of patio door hardware.
Profile picture of Tom
Tom from SWISCO responded:
I'm sorry to hear you're having issues with the 83-128. If possible, could you show me a picture of the full door from the inside? That may help us determine what you have and what can be done.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.