Tom from SWISCO responded:
October 9, 2012
Thanks for posting, Curtis. Unfortunately, I cannot identify your roller based on these pictures. I would have to see a picture of your actual roller in order to accurately identify it. Please remove the roller from the door and take a few pictures of it separately, then let me know and we can work from there!
Our 81-098 Pella Patio Glass Door Roller Assembly is sold individually, not in pairs. |
Tom from SWISCO responded:
October 17, 2012
Thank you for your patience in this matter. I have a quick question that will help us find this replacement. When standing outside, which panel is this latch on: the left or the right? Also, which panel is stationary?
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Tom from SWISCO responded:
October 25, 2012
Thank you. We are currently working on this replacement part and will post again here as soon as we have more information available.
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Tom from SWISCO responded:
November 30, 2012
Thank you for your concern! Sandy did force us to deal with delays, but everything is back on track now.
We appreciate your continued patience, and apologize for such a long wait! Our new 82-253 is finally available online and ready to view. Take a look and let me know what you think. |
Tom from SWISCO responded:
December 5, 2012
What beautiful countryside! Curt, I assure you, the pleasure is all ours. Please let us know if you have any questions in the future, and we would be more than happy to help you. I hope you have a great Holiday Season!
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