Pella Sliding Screen Door Latch

A quick learner from MN says:
My screen door latch stopped working. It does not latch. It previously was spring loaded which returned it to the latched position. I do not see any spring load in the video. What am I missing?

Ron
Profile picture of Tom
Tom from SWISCO responded:

Hey, Ron. There is a metal box in this old Pella screen door that contains the spring. We've tried to get a hold of it in the past, but Pella would not supply it to us. You will need to contact them directly for assistance.

How to replace a Pella sliding screen door latch
How to replace a Pella sliding screen door latch
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.