Tom from SWISCO responded:
October 13, 2016
Thanks for posting. I think we can help, but I'm a little confused. You said that when you try to use the key, it just spins, but then you say it still locks from the outside and inside. Can you be more specific as to when you encounter this problem?
One good way to see if the mortise lock is the problem is to remove the handle set from the door and attempt to throw it manually, like with a screwdriver. If it still activates without issue, then it's probably fine and the issue lies elsewhere. |