Pella lock

A quick learner from Sewell, NJ says:
Lock doesn't work and knob just spins without locking. Pella left hand hinged Architect Series wood patio door
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Emily from SWISCO responded:

Hello there! We appreciate you reaching out to us. We don't sell a replacement lock for this door, unfortunately. Your best bet would be to contact Pella directly for assistance. I am very sorry that we won't be able to assist with this repair but please let us know if you have any other hardware questions.

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