Hi, Frank. We'd be glad to help with the balances and sash cams (or guides, in our lingo). However, your photos didn't come across properly. Can you send them again? Thanks!
Pella single hung window balance
Tom from SWISCO
Jun 12, 2018 3:08 pm
8 Replies
Handy Person from Portage, MI
Jun 12, 2018 3:57 pm
Good Day.
I have Pella Impervia single hung windows model M0310117117, and M0310117064.
looking for replacement balance assemblies and also a parts Pella calls the shash cam.
the metal channel is 26 9/16" long, 9/16" wide and 5/8" deep.
I hope you can help me because Pella customer service is horrible.
Thank you,
Frank
I have Pella Impervia single hung windows model M0310117117, and M0310117064.
looking for replacement balance assemblies and also a parts Pella calls the shash cam.
the metal channel is 26 9/16" long, 9/16" wide and 5/8" deep.
I hope you can help me because Pella customer service is horrible.
Thank you,
Frank
Handy Person from Portage, MI
Jun 13, 2018 8:03 am
Thank you for the quick reply.
lets see if I did it right this time
lets see if I did it right this time
Tom from SWISCO
Jun 19, 2018 8:55 am
Thank you! I recognize this balance. I think we can replace it, but it will have to be a special order. Please give us a little time to look into its availability and I will get back to you as soon as possible.
In the meantime, can you tell me how many you need?
Handy Person from Portage, MI
Jun 20, 2018 8:04 am
Right now I need four. If they work well, I will be replacing them in all of our windows. Haven't counted exactly, guessing another 30+,
Tom from SWISCO
Jun 20, 2018 11:46 am
Okay, you got it! I'll email that order link and price quote right now.
Handy Person from Portage, MI
Jun 21, 2018 8:20 am
Ok, good. I ordered the balances. what about these sash guides? Can you get these too? I need 4 to start with.
Thanks
Thanks
Tom from SWISCO
Jun 21, 2018 8:22 am
Sure! That looks just like our 18-008. Give it a look and see if you agree.