Pella window drags on frame at bottom

A home owner from Colorado Springs says:

We have older Pella windows 1976 vintage. The opening mechanism has two rollers at the bottom which should allow the window to be cranked open. The rollers must have worn to the amount that they no longer hold the support shoe to remain clear of the window frame. The support shoe drags on the window frame and makes window operating difficult. The desired part is no longer listed by Pella.

I would like to replace the entire mechanism held by the two screws pictured.

Do you have a source for this part?


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Casey from SWISCO responded:


We do carry Pella hinges in a few different sizes, which we've related for you, but none of them use rollers the way your photo suggests. If you haven't already tried, your best bet would most likely be to contact Pella or one of their dealers directly for assistance with locating this particular hinge. Thanks for posting!

A home owner from TX says:
Bob - Just fixed this exact thing for my parents. While your rollers are worn (a lot). My opinion is what you really need to replace is the plastic guide that keeps the roller aligned and running parallel with the window frame. A 39-371 should fix it.
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