Pella window falling down

Question

Hello! We have a Pella window that is not staying up. There are two plastic part on the inside edges. One says 10 one says 9.0. I am unsure which parts to replace. Thank you!

Lauren · Accepted Answer

Hello, thank you for posting,

It sounds like you are in need of replacement window balances. To further review, please provide pictures of your original parts in question. From there we can determine the overall style for assistance with possible replacement parts. Thank you!