Pella window parts

A home owner from Tx says:
December 14, 2020

I am in need of a right 10 inch hinge for a pella casement window your website said you are out do you know when you will have?Also need some of the pivot screws the hinge pivots on as in photo.And the plastic hinge stop that says wash on them.

I Have the shoe 39-371 and pivot plates 39-363 in my cart and wanted to verify they are right.Thanks Chet

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Casey from SWISCO responded:
December 16, 2020

Hello, thank you for writing in. I think you were looking at the 39-395 . We don't have an ETA on this part at the time. I recommend signing up for our auto-notification list which will provide you with an update as soon as the part is back in stock. The other parts you mention, the 39-363 and 39-371 , come with this hinge arm assembly. As for the hinge stop, I'm afraid I don't recognize that part. Could you show me where it installs? 

A home owner from Tx says:
December 17, 2020
The hinge stop screws to bottom of frame and stops the plate from coming out of track.Do you recognize screw retains end of hinge and has shoulder for hinge to pivot?
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Casey from SWISCO responded:
December 17, 2020

Ah I see. I'm afraid we don't have anything like your hinge stop. I'm not sure what screw you are referring to. Do you mean the bracket that's part of the operator assembly?

Pella Pivot Plate Hinge Shoe
Pella Pivot Plate Hinge Shoe
39-363
$6.65
Pella Hinge Shoe Pair
Pella Hinge Shoe Pair
39-371
$35.57
RH 10" Hinge Arm Assembly, Pella
RH 10" Hinge Arm Assembly, Pella
39-395
$46.47
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