Pennco Window Slide Sled/Shoe

A handy person from Knoxville, TN says:
March 24, 2020
Hello, I have Pennco windows (now about 18 years old) where the metal cam inside the sliding lock shoe/sled has broken (the ones pictured here are not broken). The weighted cord is attached to the shoes with metal hook. These appear to be about 1-1/4" wide X 1-1/4" high X 17/32 or 9/16 deep (it's hard to measure inside the channel). The cams seem to be about 17/32" diameter with a 7/32" wide slot. If you have just the cams, I need only those (if they are individually replaceable). Otherwise, I guess I need the entire shoe assembly. Thanks, Dave
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Casey from SWISCO responded:
March 25, 2020

Hi there, Dave. I am afraid you will not be able to replace just the cam. You will need to replace the complete pivot shoe. We can help. In order to make a precise recommendation on a replacement, you will need to remove the pivot shoe entirely out of the window. Have a look at the video below showing one of the more common ways this process is done. Once it's removed retake your measurements, and let us know if they changed or remained the same as what you have listed now. Please also include more photos of the pivot shoe. Thank you. 
A handy person from Knoxville, TN says:
March 25, 2020
Thanks for the guidance. I removed one of the shoes and measured it as: 1.25" wide x 1.25" high x 9/16" thick. The cam is 9/16" diameter with a slot of about 3/16" (it's hard to measure since part of it is missing). More pictures are attached. Thanks, Dave
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Casey from SWISCO responded:
March 26, 2020

Thank you for the additional photos. Check out our 15-208 pivot shoe and let us know if our measurements are compatible with yours. 
A handy person from Knoxville, TN says:
March 26, 2020
Manuela, that looks right! I'll order some and we'll see, but I'm very optimistic. Thanks for your help!

Regards,
Dave
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Casey from SWISCO responded:
March 27, 2020

You're very welcome. Be sure to get back in touch with us and let us know how everything works out. 
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Casey from SWISCO responded:
March 31, 2020

Great! Thank you so much for providing your feedback to us. We are happy to hear that everything worked out for you. Please don't hesitate to think of us again with a future hardware project. 
A handy person from Knoxville, TN says:
March 31, 2020
Received the shoes and replaced the broken ones yesterday. The videos were a huge help and the replacement shoes were a perfect fit. Thanks again for your help!
Pivot Lock Shoe, 9/16" Thick
Pivot Lock Shoe, 9/16" Thick
15-208
$3.57
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