Pennco spring

A quick learner from Lexington, ky says:
Window won't stay raised - picture is of the working part on another window
User submitted a photo of a pivot shoe.
Profile picture of Paul
Paul from SWISCO responded:
This pivot shoe resembles our 15-208, but you mention that the window won't stay raised. That's usually a problem with the balance itself. Can you show me a picture of yours? If we can see it out of the window, that would be great. I will also need to know the length of the metal channel and the number printed on it.
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