Tom from SWISCO responded:
May 12, 2020
We should be able to supply a match for this balance, but I can't tell what you have from these photos. We'll need you to remove an undamaged version from the window, or from an identical window in the house, and show us pictures of that. We need to see the top end, bottom end, stamp, and whatever clip or shoe is at the end of the cord. |
Tom from SWISCO responded:
May 14, 2020
These pictures unfortunately don't tell me much. Please review my prior post and provide the information requested. Thank you for your understanding. |
Tom from SWISCO responded:
May 18, 2020
These are pretty much the same photos as before. To reiterate, we need to see an undamaged version of this balance. This is too damaged for us to identify. Please remove an undamaged balance for us to review. If you don't have an undamaged balance, please tell me so. That way we can figure out something else. |
Tom from SWISCO responded:
May 18, 2020
Thank you. Do you at least have a picture of the shoe that was at the bottom of the balance? It may have broken off and is likely made of nylon, but it is a necessary detail. |
Tom from SWISCO responded:
May 19, 2020
Thank you! This tells us a lot. We can supply this balance, but it will have to be a custom order. This is a very skinny and very old balance that isn't really made much anymore. Before we go any further, can you tell me how many you need? Once I know that, I'll email you an order link and price quote for that quantity. |
Tom from SWISCO responded:
May 19, 2020
Great, that should be everything. I'll email you an order link and price quote right now for 12. This will allow you to add the custom balances to your cart as if they were a standard product. |