Tom from SWISCO responded:
February 2, 2021
Hello, Paul. Most wool pile should simply pull out at the end of the track, though some windows have that track sealed at the ends. I guess they never thought you'd have to repair their window so they didn't want to make it easy for you. Fortunately, we have a solution. The video below will walk you through what you need to do to remove it. As for what wool pile you need, that's not something I can say based on the given information. That will depend on the precise size of the original. You can see our entire selection here. |