The pins are not long enough for my screens on my Peachtree windows and can easily fall out. Are there longer pins available?
Tom from SWISCO responded:
August 15, 2018
I'm afraid not. When faced with this issue in the past, I found that trimming the "collar" of the black tap helped the pin fit. Try that to see if it works.
A quick learner from Maine says:
August 16, 2018
I have had this problem for at least 10 years and all that time I could have trimmed that collar! Thank you so much for your advice. I trimmed them and now I have my windows open wide letting in a nice breeze! Have an awesome day!