Paul from SWISCO responded:
February 2, 2018
Thank you for your continued interest in SWISCO. I'd like to ask a couple questions, if I may. Is there any way you can send us a photo of your pivot shoe? Did you also happen to purchase our 75-006 spiral balance charging tool? The purpose of the tool is to make it easier for the installation of the spiral balance into the pivot shoe. Let's see what extra may be needed once we see the additional photos.
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Paul from SWISCO responded:
February 6, 2018
I'm sorry you are having this problem. The balances made today with the pivot shoes are all standard to fit. The manufacturer of your balance is no longer in business and it looks like they purposely made the balance pins closer for their own pivot shoe. Is it possible to cut off a little of the nylon with a utility knife or file down to allow the pins to fit?
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Paul from SWISCO responded:
February 9, 2018
Many people have used our 15-212 pivot shoe as a replacement for their Better Bilt window. I would just confirm the thickness and width are the same. This will work with our balances.
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