Pivot Balance

A quick learner from CT says:
My window is United window and door Series 800 DH/SL. You could see broken piece of metal that holds the balance rope.
User submitted photos of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
Thanks for posting. The shoe resembles our 15-135, but you will have to carefully compare the dimensions we show to your own to confirm. I cannot tell what your exact dimensions are based on these images.
A quick learner from CT says:
Dimension...of pivot....
A customer submitted image of their pivot shoe.
Profile picture of Tom
Tom from SWISCO responded:
I'm afraid I cannot determine the thickness or width of your shoe based on this image. You will have to remove the shoe from the window entirely to get a more accurate measurement. Check out the video below to see how you could take out your shoe.
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