Pivot Lock?

Quick Learner from Alexandria, Virginia (Pulte homes, Potomac Yards)
Hello! The top portion of our window dropped down with no resistance (and really surprised us!). We removed the window and it looks like the slide broke ? we suspect it is the pivot lock that needs replacing on both sides but would love your expertise! Thoughts?

Thank you!!

Robert
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Bob
Bob from SWISCO
SWISCO
Expert

Hey Robert. Yes, it looks like you need a new pivot shoe. This looks like our 15-180, which works with Series 190 Coil Balances. The video below shows how to remove and replace a similar pivot shoe and coil balance assembly. Let me know if you have further questions. 

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