Hello,
It sounds like you may need new pivot bars, which engage with the pivot shoe to install the sash. We may be able to help but we would need to see an intact pivot bar fully removed from the window to compare to our inventory. See the videos related on this page to assist you. Thank you.
Thank you for the additional pictures,
We are currently researching and will be in contact as soon as possible. Thank you for your patience!
Please review the style of the 26-412 pivot bar. Compare the dimensions below for confirm a good fit! Let us know what you think and if you have any additional questions.
No problem! Please let us know if you have any future hardware questions.
