Pivot Shoe Question

A home owner from Grand Rapids, MI, United States says:
March 17, 2021

Hello,

I am replacing a 29" red tip spiral balance for a tilt window and plan to purchase the S600. However, I noticed that one of the shoes appears to be damaged/broken, but I'm not sure which Swisco part best replaces it. Plus, there are no cutouts and I don't presently have a jamb spreader to take it out and measure/examine more closely.

I appreciate any guidance. Let me know if you need more pictures.

Sincerely,

Stephen

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Tom from SWISCO responded:
March 18, 2021

Hello, Stephen. I'm afraid that I don't recognize your pivot shoe. Would it be possible to get its width and thickness? That will help me track down a good match.

This will require that you remove it ahead of time, though. Since you have no jamb spreaders and the window has no cutout, you'll have to make a cutout of your own. The video below will walk you through how you can do this.
29" Series 600 Spiral Tilt Window Balance
29" Series 600 Spiral Tilt Window Balance
S600-29
$9.35
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
VIDEO
WATCH >
How to choose the proper spiral balance tip color
How to choose the proper spiral balance tip color
GUIDE
READ >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
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