Pivot Shoe Replacement

A home owner from USA says:
November 9, 2021
Hello,

I need help identifying the parts for a aluminum framed single pane double hung window.
The window has tilt.
I am looking for the pivot locks or a replacement for the pivot locks.

Attached are pictures of what I have.
Thumbnail of the uploaded file named image.png
Thumbnail of the uploaded file named image.png
Thumbnail of the uploaded file named image.png
Thumbnail of the uploaded file named image.png
Profile picture of Paul
Paul from SWISCO responded:
November 12, 2021

Thank you for your correspondence. I am afraid that your nylon pivot shoe is not available. The metal bracket looks like our 17-012 that has been bent. May we have the dimensions of the nylon shoe? I'd also like a photo of the sash pivot bar that goes in the pivot shoe and the window balance. We will try to find a replacement.
A home owner from USA says:
November 12, 2021
Its going to be a little difficult to get pictures of the pivot bar as the windows are in a tenant apartment who does not make access very easy.

I can tell you that the pivot bar has the same shape as the hole on the pivot shoe.

The pivot shoe measures:

Width is 1-1/8"
Depth is 11/16"
Height is 15/16"

The pivot hole is slightly off center to the inside of the window. Meaning towards the inside of the house. (Left -right)
And the it is also closer to the bottom of the shoe than center. (up-down)

Thank you for your help. It is greatly appreciated.
Profile picture of Paul
Paul from SWISCO responded:
November 16, 2021

To get started, there is no pivot shoe that is 1-1/8" wide. Everything made for this type of window are all 1-1/4" wide. Being that your shoe is so old, it might just be worn down. 

I pulled up two possible products for you to consider: the 15-140, which is 17/32" thick, and the 15-187, which is 9/16" thick. One of them might work, but at this stage these are just educated guesses. The only way to know for sure is to see clearer photos of the original hardware.
Bracket, #32
Bracket, #32
17-012
$1.20
Balance Carrier Assembly, Green Cam
Balance Carrier Assembly, Green Cam
15-187
$2.79
Coil Balance Shoe
Coil Balance Shoe
15-140
$3.07
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
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Anatomy of a tilt window
Anatomy of a tilt window
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How to adjust a spiral balance on a non-tilt window
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