Pivot Shoe for Double-Hung Window w/ Spiral Balances

A home owner from Arlington, VA says:
February 10, 2020
spiral balance: 16" long, 3/8" diameter
pivot shoe based on broken pieces: 5/8" deep, 1.5" wide, ~2" long based on similar shoe on another window
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Bob from SWISCO responded:
February 12, 2020

Thanks for posting. Can you recheck your measurements? A pivot shoe that is 1-1/2" wide is pretty unusual. If it's 1-1/4" instead, see our 15-047. Go over the dimensions and see if this could work for you.
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