Pivot Shoe for Prism Windows

Landlord from Columbus Indiana
The plastic piece is broken & window does not open due to the broken piece.
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8 Replies
Bob
Bob from SWISCO
SWISCO
Expert

Take a look at our 15-192 Pivot Shoe. Look it over and see if this is what you need. Let us know if you require anything else.

Home Owner from Montross, Virginia
I need the pivot shoe shown in the post dated August 27, 2019, there is no coil, just the plastic piece that the steel slotted cylinder fits inside. Can you tell me please where to purchase this?
Bob
Bob from SWISCO
SWISCO
Expert

Thanks for reaching out to us. Did you see the 15-192 that I recommended to this customer at that time? If not, I highly recommend that you start there. Please also feel free to reach out if you had any questions.

Home Owner from Montross, Virginia
It's close but the plastic portion is different and without measurements, I don't know if it'll fit.
Tom
Tom from SWISCO
SWISCO
Expert

I'm afraid that's not something I can directly advise on, either. You will need an undamaged version of this shoe to measure for reference; either from the other side of the window, or from an identical window elsewhere in the house. If those options aren't possible then there is no way you can know for sure. All I can tell you with confidence is that our 15-192 is the closest match.

It should also bear mentioning that some alterations to our shoe may be required. For example, the alignment nugs on the front face of the shoe may need to be shaved down for it to fit in the track. On the other hand, it may work as-is, without alterations. That's one of those things where you won't know for sure until you try it. Just note that any product altered in this way cannot be returned for a refund.

In the meantime, you can see our return policy here.

Home Owner from Montross, Virginia
Thank you, I will be ordering it in a couple days, appreciate your time and answers.
Tom
Tom from SWISCO
SWISCO
Expert

You're very welcome! Thank you for the order, of course, and please let me know if we can be of any future assistance.

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