Pivot Shoe and Spiral Balance

Thanks for writing in. For your pivot shoe, take a look at our 15-045 pivot Shoe. Go over the dimensions to confirm it matches what you need. For your spiral balance, if the outer tube is 38" long and 3/8" in diameter, see our S900-38. I can't be entirely certain whether you have a yellow or white color tip, so the best thing to do would be to weigh your window sash, then match that exact weight with one of the weight ranges listed alongside each Color Tip option on the S900-29 shop page. Let me know what you find.

I'm sorry to hear you're having trouble with the hardware you purchased. I'll do my best to address your concerns.

First, while the 15-045 is not symmetrical, it can still work on both sides of the window. There is nothing about its design that would prohibit its use on either side. As long as its dimensions match the dimensions of your old pivot shoe then it should work.

I cannot speak for why the tool you purchased didn't work for our balances. I don't know what Home Depot sells or if what you bought was even designed for our Series balance. The Series 900 is meant to work with a 75-006 charging tool.

As for the S900-28 not fitting on the 15-045, I recommend that you try that again. The 15-045 was specifically made to work with the Series 900. They were literally designed to go together. I just ran back and tried one out in the warehouse and they fit together comfortably. This may be related to your issue with the charging tool.

I also do not know why you're not receiving our emails. Everything seems to be working on our end, and for other customers who we've emailed. Is it possible that you accidentally unsubscribed to notifications for this thread?