Pivot lock shoe

A contractor from Waterman, Illinois says:
August 5, 2010
I have a survivor double hung 7100 window and the pivot lock shoe broke on the right side. The survivor people changed hands and say they don't have this part anymore. Do you know which one I need?
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Dave Sr. from SWISCO responded:
August 5, 2010
Not familiar with the Survivor line of windows. If you can't pick out the part on the SWISCO website, send us a photo of the pivot shoe you need and we will research it for you.
A contractor from Waterman, Illinois says:
August 6, 2010
Reliabilt Survivor double hung vinyl replacement window size 48" W. X 67" H. Pivot lock shoe on the right side.
Customer image of their Survivor double hung window pivot lock shoe.
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Dave Sr. from SWISCO responded:
August 6, 2010
I believe from your picture that your shoe is our 15-118 shoe, it measures 9/16" thick. Check to make sure.
A handy person from Waterman, Il. says:
August 6, 2010
Is there a left and a right side or do they work on either side?
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Dave Sr. from SWISCO responded:
August 9, 2010
They are made for either side. Best to check if both are needed to be replaced.
A handy person from Waterman, Il. says:
August 16, 2010
I recently ercieved the new pivot lock shoe, how do I get it in to the track? I still have part of the old one in there too.
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Dave Sr. from SWISCO responded:
August 16, 2010
Take a look at this Pivot shoe installation discussion.
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