Hi, Paul--
I think you're right except your model has better integrity than my 30 rear old version. I think I can fix this mess! Thanks so much!
Barb
Paul,
I think you've just created a new customer. I've just ordered new shoes and balances for both sashes. I'm impressed with the on-line ID process; I'd never get this kind of help in a blue or orange store. Given the 6 different styles of windows in the house, I'll be placing several orders.
Best wishes,
Barb
Awesome, glad I was able to help!