Pivot shoe and whatever mounts into it

Question

My balance doesn't work on my american craftsman window.  The part that fits into the pivot shoe is rusted away with part of it remaining in the pivot shoe.  Is this replaceable and what parts do I need

Emily · Accepted Answer

Hi there! We can help but we'll just need to see your pivot shoe and pivot bar removed from your window, along with dimensions, to compare to our inventory.

Thank you!