Plastic balance clips for Alcan windows

A quick learner from Florida says:
March 19, 2012
We have Alcan single hung windows. The plastic clips that hold the balance at the top of the windows have broke. I can find the balance but not the clips. I hope you can help us.
Thanks God Bless
Len
User submitted picture of non-tilt top sash guide.
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Mike from SWISCO responded:
April 13, 2012
Thanks for posting, Len.

I believe you're referring to a top sash guide, our selection can be seen here: top sash channel balance guides.

However, we can't quite make exactly what top sash guide you have. If you can, remove it from the window and submit a few pictures of the guide. This should help us identify a possible replacement.
A quick learner says:
April 16, 2012
this is what broke off
User submitted picture of alcan window sash guide.
Profile picture of Paul
Paul from SWISCO responded:
April 17, 2012
Thank you for the additional image. It looks quite similar to our 18-161 top sash guide. Please take a look and see if you think that matches up.
A quick learner says:
April 17, 2012
The 18-161 is not the right one ours is not solid in the middle. If you could let me know how to disassemble the window, I could get one that is not broke out of another one of her windows. Thanks
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Paul from SWISCO responded:
April 19, 2012
In that case, please take a look at our tutorial video on how to replace a side-load balance. This video details how to remove your sash in the beginning.


Let me know if this has helped you.
A quick learner says:
April 23, 2012
Took the window apart and guess what, you were right. It is 18-161 and I just ordered four of them. Thank you for all your help, Len
Profile picture of Paul
Paul from SWISCO responded:
April 23, 2012
It was no problem, Len! I'm glad you were able to find what you were looking for. Please let me know if there's anything else I can help with.
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