Hello,
There is a plastic piece at the top of the side of the sash, that holds down the balance when the window is lowered. That piece is broken: so the balanceon that side just pops thru when the window is lowered.
I'd like to get a replacement piece.
Thank you!
Looks like you need a top sash guide. We may be able to help, but I can't tell exactly what yours is. Would it be possible for you to remove it from the window and show me a clear picture of its front and side? Think of it like a mug shot. Can you also tell me its dimensions?
In the meantime, you can see our entire selection here. You very well may find a good replacement from this page.
Thanks for the additional dimensions and photos. I believe our 18-057 top sash guide could be what you are looking for. Give it a glance and let us know what you think.
