Plastic piece that holds the coil

A quick learner from Newington, ct says:
March 27, 2021
The plastic is broken on one of them. It looks like it has 2 coils inside it. I order the piece below it in the picture x 2. I also ordered a coil but, it looks too big even though i ordered based on what was stamped on the old one.
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Thumbnail of the uploaded file named image.jpg
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Tom from SWISCO responded:
March 30, 2021

It looks like you purchased the 15-263 shoe and S195-3, but I don't think these are right. You shouldn't have gone by the stamp on the spring, that's not a product code at all and shouldn't be your sole basis for picking out a match. The only thing that tells you is how much weight the spring carries. 

We can help, but I'll need to see a photo of your balance assembly out of the window. I'd also like you to tell me how thick the original spring is.
Titan Coil Balance Pivot Shoe
Titan Coil Balance Pivot Shoe
15-263
$3.81
3.5 lbs Titan Series 195 Coil Balance
3.5 lbs Titan Series 195 Coil Balance
S195-3
$5.04
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