Plastic pivot shoe

Question

Hi - I watched one or two of your videos and I think it's the pivot shoe that's broken? Makes the window kind of unsafe because it just slams down. There may be some other parts needed here & there, but that is my primary concern. We have numerous windows with this problem. If you could tell me the exact part(s) we need from the photos that would be great. Otherwise, I could send more photos. I didn't want to remove any parts at this time. Thank you

Casey · Accepted Answer

Hello,

We'd be happy to look into this for you, but unfortunately, we'll need to see an undamaged pivot shoe uninstalled to compare to our inventory. We'll also need you to write out the exact width and thickness of the shoe to ensure the replacement we recommend will fit your window jamb. See the videos related on this page to assist you in the meantime. Thank you!