Please Help Identify Top Sash Guide

A handy person from Puerto Rico says:

Hi,

Can you identify this part?

This is located at the top end of the sliding portion of the window. Since its broken, it is not pulling the window balance that I recently installed. Yesterday I received that balancer that I bought from you. Thanks you so much for your assistance.

-Frank

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Jasmine from SWISCO responded:

Thanks for reaching out! Start with taking a look at either our 18-166 and our 18-199. Review and compare the dimensions from each of these top sash guides to your existing hardware to confirm if either of these might be a fit. You'll find the dimensions shown right above the product description for each individual part.

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