Please help

Question

I have an Alcoa window that Does not stay up, the bottom corner part broke so can not go into spiral balancer. And when I took the bottom window out and laid it against the wall it got knocked over fell onto the floor and cracked inside of the glass.

Do you replace the whole bottom window that slides up and down?

If not

The bottom corner broken piece?

And can that be fixed?

And I have bought the spiral balancers from you before actually my handy man did for me.

Thank you

Casey · Accepted Answer

Hello,

Unfortunately, we can not replace your window sash or broken framing, which would be specific to the manufacturer.

We should be able to recommend a replacement for your pivot bar, but we'll need to see a picture of an undamaged bar removed from the window to compare to our inventory. Thank you!