Please help me order right part - 28" channel balance with stamp 2740

A quick learner from Austin, TX says:
November 27, 2019
Hi,
Please help me order right part.

28" channel balance with stamp 2740

At one end(near spring attachment), I see plastic part has wing.
Plastic part at the other end(near pulley) does not have wing.

Please let me know if I need to send more picture for clarify.
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A quick learner from Austin, TX says:
November 27, 2019
I also need sash guide (picture of broken part attached). It seems to match your product 'https://www.swisco.com/Sash-Guide-Alenco/pd/Top-Sash-Channel-Balance-Guides/18-174'

I could use your help to confirm it.
Thumbnail of the uploaded file named sash guide 1.jpg
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Bob from SWISCO responded:
December 3, 2019

Thanks for posting. The channel balance looks like the S395-28, with a stamp option of 2740. Look it over to confirm you agree. It's difficult to say for certain what the identity of your Top Sash Guide is without seeing an undamaged version; but yes, the 18-174 looks promising based on appearance. Just go over the dimensions listed to confirm they match your old Top Sash Guide; if they do you should be good to go. Let us know if you have any further questions.
A quick learner from Austin, TX says:
December 15, 2019
I would like to take this opportunity to thank eveyone at SWISCO who helped me with my purcase (order# 1314650). Excellent interaction and help. Product fit like a glove. It was pleasure doing business. You have a new customer for life.
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Bob from SWISCO responded:
December 16, 2019

Wow, thanks for the kind words! We really do appreciate it, and we're very happy to know your order worked out. If you ever need anything else, we're always here. 
5/8" Top Sash Guide, Alenco
5/8" Top Sash Guide, Alenco
18-174
$1.96
28" Series 395 Channel Balance
28" Series 395 Channel Balance
S395-28
$10.45
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