Please help me order right part - 28" channel balance with stamp 2740

Quick Learner from Austin, TX

Nov 27, 2019 1:34 pm

Hi,
Please help me order right part.

28" channel balance with stamp 2740

At one end(near spring attachment), I see plastic part has wing.
Plastic part at the other end(near pulley) does not have wing.

Please let me know if I need to send more picture for clarify.

5 user uploaded images

5 Replies

Quick Learner from Austin, TX

Nov 27, 2019 1:43 pm

I also need sash guide (picture of broken part attached). It seems to match your product 'https://www.swisco.com/Sash-Guide-Alenco/pd/Top-Sash-Channel-Balance-Guides/18-174'

I could use your help to confirm it.

1 user uploaded image

Bob from SWISCO

Dec 3, 2019 9:51 am

Thanks for posting. The channel balance looks like the S395-28, with a stamp option of 2740. Look it over to confirm you agree. It's difficult to say for certain what the identity of your Top Sash Guide is without seeing an undamaged version; but yes, the 18-174 looks promising based on appearance. Just go over the dimensions listed to confirm they match your old Top Sash Guide; if they do you should be good to go. Let us know if you have any further questions.

Quick Learner from Austin, TX

Dec 15, 2019 2:56 pm

I would like to take this opportunity to thank eveyone at SWISCO who helped me with my purcase (order# 1314650). Excellent interaction and help. Product fit like a glove. It was pleasure doing business. You have a new customer for life.

Bob from SWISCO

Dec 16, 2019 8:20 am

Wow, thanks for the kind words! We really do appreciate it, and we're very happy to know your order worked out. If you ever need anything else, we're always here.