Please help with window hardware

A quick learner from Garden grove, ca says:
I need to fix two windows. Please help if you can. Thanks. Mary
Thumbnail of the uploaded file named 20190909_141506.jpg
Thumbnail of the uploaded file named 20190909_141510.jpg
Thumbnail of the uploaded file named 20190907_162009.jpg
Thumbnail of the uploaded file named 20190907_162038.jpg
Profile picture of Tom
Tom from SWISCO responded:

Thanks for contacting us, Mary. Based on these pictures, I'm confident that you either have our Series 390 or Series 351. The only difference between these two balances is the bottom nylon fitting: the Series 390 has the larger 15-001 while the Series 351 has the smaller 15-002. You'll have to measure your shoe and refer to our dimensions to confirm the best match. 

How to Replace a Channel Balance Attachment
How to Replace a Channel Balance Attachment
VIDEO
WATCH >
Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.