window balance and advise how to fix it

Question

The inner channel is 1/2" wide, the metal part is 23 and 3/4" long, but with the plastic ends it is 25" from base to tip. The bottom shoe has a roller inside, but I'm not sure how the hook should be attached to the string. The only numbers are 23-5 BSI PJ, as you can see in the picture. Can you identify what kind it is?

Casey · Accepted Answer

Hello,

We can supply your replacement balances but it will need to be a custom order due to the length, extended travel pulley system, and unique combination of end attachments. To get started, we'll need to confirm the number of balances that you need with the minimum being two. Also, please note that the metal channel should measure 23-5/8" long, not including the end fittings. Thank you!