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Paul from SWISCO responded:
June 21, 2016
Thanks for posting! Based on your your AAMA sticker, we were able to identify the window manufacturer as Atrium Door and Window from Anaheim, CA. That's just something to keep in mind that might help you in the future. For now, let's move on to your pictures.
We have a nylon face guide, the 67-005 , that I believe you can use a stop. Another solution you can consider is removing a good stop from another window and installing it on the window missing both stops. One stop should be sufficient for one window. As for the spiral balances, it sounds like they could just be adjusted. See our media on how to adjust a tilt spiral. I've associated a few things to this page, which you can see on the right. Keep in mind that when you turn the spiral, you should feel tension building; if you don't, you probably need new balances. |
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Paul from SWISCO responded:
June 22, 2016
Great! I'm glad you were able to find what you needed. As for getting the balance back in the shoe, you might want to consider a tool like our 75-006 . This usually makes life a lot easier. I also recommend watching the video below, just to get an idea of how we like to do it.
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Paul from SWISCO responded:
June 23, 2016
Ah, I see. Sorry for the confusion. I'm afraid there's no real trick to that. It's just a matter of twisting it back in. Let me know how it works out.
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Paul from SWISCO responded:
June 28, 2016
Sounds like a good plan. At the end of the day, sometimes getting new hardware is the best way to save a headache.
If the top and bottom sash use different sized balances, it's not totally out of the ordinary for them to use different colored tips. Considering the issues you've been having with these windows, though, you might want to be 100% sure. I recommend weighing your sashes on a scale and referring to the charts we have for each respective balance. That will let you know for sure what will work. |