Ply Gem Window latch

A handy person from Alaska says:
The latch is broken in the locked mode. Window cannot be opened. Ply Gem Windows told me that you handle all of their repair part. I hope you can help me. I'm not sure how to get the latch off to replace it. The windows were installed in 2004. The local window shop said they are a Ply Gem 700 series window with the G2-30 Latch, but he could not help me, he had no parts. Hopefully you can help me.
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Emily from SWISCO responded:

Hi there!

We don't have an exact match for your latch but take a look at our 38-129. Compare our dimensions to yours and see what you think. 

If you need a new casement lock, please see our multi-point locks such as the 38-095, 38-096, 38-138 or 38-139. Look over all the dimensions, especially the projection of the fork, to see if one of these is what you need.

As for how to remove the original, I would first try getting the handle back in there and doing your best to unlock it that way. If you can't manage with the broken handle, try a screwdriver. If neither works, you will need the help of a local professional.

A handy person from Alaska says:
Thanks Emily, I will try and get the window open and go from there, i'll be in touch. dennis f
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Emily from SWISCO responded:

Sounds good, Dennis! We'll be here if you have any further questions. 

A quick learner from Alaska says:
Hi Emily, i took off one oof the identical working latches from another window. I think we have a few possibilities with the 38-095, 38-139, and possibly the 38-138. I am enclosing photos for your professional advice. Thanks, dennis
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Emily from SWISCO responded:

Hey, Dennis.

I'm afraid it's hard for us to get measurements from pictures. You'll need to carefully look over the dimensions we show for the 38-095, 38-139 and 38-138 and compare them to yours. On each product's page there are detailed pictures that you can use as a reference. 

38-129 : Roto G2-38 Keeper
Roto G2-38 Keeper
38-129
$3.56
VIEW >
38-095 : Maxim Multi-Point Lock, Medium Slider
Maxim Multi-Point Lock, Medium Slider
38-095
$16.33
VIEW >
38-096 : Maxim Multi-Point Lock, Long Slider
Maxim Multi-Point Lock, Long Slider
38-096
$16.33
VIEW >
38-138 : Roto Multi-Point Lock, 29MM Fork
Roto Multi-Point Lock, 29MM Fork
38-138
$25.56
VIEW >
38-139 : Roto Multi-Point Lock, 37MM Fork
Roto Multi-Point Lock, 37MM Fork
38-139
$24.44
VIEW >
How to Replace a Multi-Point Lock on a Casement Window [1080p]
How to Replace a Multi-Point Lock on a Casement Window [1080p]
VIDEO
WATCH >
How to open a casement window that has a broken lock
How to open a casement window that has a broken lock
VIDEO
WATCH >
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
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