PlyGem pivot shoe - broken cam

A handy person from West Bend, WI says:
September 7, 2020

Hello...

I have two PlyGem double-hung windows (installed around 2005) with a busted cam in the pivot shoe. I've watched a couple of your videos on replacing the pivot shoe, and unfortunately my windows do not have a cut-out in the track, and given the wood grain I'd prefer not to hack it up....would your channel spreaders work in this case?

Thanks,

Paul

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Casey from SWISCO responded:
September 10, 2020

Hello,

We generally recommend the cutout method but our 75-069 jamb spreaders will do the job as well. Just keep in mind that they are non-refundable. 

Once you are able to remove your hardware, compare the width and thickness of your pivot shoe to our 15-178 or 15-188. Thank you!
Pivot Lock Shoe, Brown Brake Pad
Pivot Lock Shoe, Brown Brake Pad
15-178
$3.70
Pivot Lock Shoe, 1/2" Thick, Blue Break
Pivot Lock Shoe, 1/2" Thick, Blue Break
15-188
$3.70
Jamb Spreader Set
Jamb Spreader Set
75-069
$165.20
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