Prism double hung window

A quick learner from Elmira, NY says:
July 28, 2019
Not sure how to describe this. It's in the frame and connects to the bottom of the window. Both sided are broke as shown in the picture. No special markings visible and I'm not sure that I can get it out of the frame.
Looking for parts and advice.

Thanks for the help,
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Paul from SWISCO responded:
August 1, 2019

From the portion of your pivot shoe I can see, I believe our 15-192 coil balance shoe could be the winner in a replacement. Look it over and let us know what you think.
CertainTeed Pivot Shoe
CertainTeed Pivot Shoe
15-192
$6.39
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SWISCO S170 and S171 Coil Balance Assembly
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