Problem installing the 84-006 roller

A home owner from Manchaca, Texas says:
New problem. I attempted to insert one of the spring roller units in the bottom rail of the door and encountered a problem. Never could get the leading edge (with the pin) of the unit inserted far enough so I could place the curve on the unit into the channel of the bottom rail. Something was stopping the unit from going in far enough (I even tried it on the other side with the same result). Seemed like the pin was too long and preventing the unit from inserting all the way. When I attempted to press on the curve to get it into the channel, the pin broke off. So, maybe this is not the correct unit for this door
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Tom from SWISCO responded:
It is entirely possible, yes. Do you have your old roller handy? Could I see some side-by-side pictures of your old roller and the new 84-006 that you purchased?
A home owner from Manchaca, Texas says:
Thanks for your response but, unfortunately, I did not receive a response from your research team
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Mike from SWISCO responded:
Would you be able to upload some pictures of your original roller so we can take a look?
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